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Support

Service Workflow

Documents required for each step:

**Sample receiving:
Sample form in the package with quotation# filled in
E-copy of sample form sent to Novogene technical support via email
– Email Tracking# of the package to technical support

**Project initation following sample QC:
Purchase Order
– or full payment

**Data release:
– Purchase Order
– or full payment

**Turnaround time starts when Novogene receives library preparation confirmation from client.