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Novogene Product Questionnaire Survey

Thank you for choosing Novogene as your genomic service provider!

In order to better serve you, Novogene would greatly appreciate any feedback about your experience with us. Kindly choose the statements that apply to you and feel free to leave any comments. Thank you.

Online search (Google)Introduction from sales repMarketing emailsOthers (please specify)

Human whole genome/exome servicesEukaryotic transcriptome servicesPlant/Animal whole genome servicesMicrobial servicesEpigenetics servicesPacBio/Nanopore servicesSequencing-only ServiceOthers (please specify)

AgreeNot sureDisagreeComments

Yes, I was satisfiedIt was not a concernIt took longer than I expected

YesNo, the requirements were too stringentComments

Yes, I was satisfiedIt was only acceptableI was disappointedComments

>80%50%-80%<50%Analysis was not done at Novogene

SalesTechnical SupportProject CoordinatorComments

Very likelyMaybeNot likelyComments