Leading Edge Genomic Services & Solutions

IT Technician (UK)


Responsible for installation, configuration, upgrade, operation, maintenance and management of computer hardware and software (computer, display, telephone, network facilities and other ancillary hardware facilities, such as printers and scanners)

  • Responds to informs and educates users by evaluating hardware and software applications for their needs.
  • Provides system administration engineering, maintenance and support to routers, firewalls, switches, access points and servers.
  • Provides technical expertise for cloud-based networks, Office 365, WebEx, Active Directory and VoIP, including but not limited to troubleshooting, testing, installation, configuration, maintenance and application integration.
  • Designs, installs, maintains Local Area or Wide Area Networks (LAN/WAN).
  • Respond to IT support requests and resolve them remotely or on-site as needed.
  • Responsible for IT asset maintenance and daily management of network equipment accessories and consumables.
  • Keep user systems updated with the latest security and critical updates.
  • Maintain keen awareness of emerging technologies, solutions, or products.
  • Pushing CMS/LIMS/ERP etc system online for sites in UK
  • Maintaining and post-developing online systems in UK


  • Bachelor’s degree in computer science or related field or 1 year+ of experience in IT support
  • Strong troubleshooting skills.
  • Ability to work independently with little direct supervision and contribute to a team environment.
  • Experience in managing, maintaining and troubleshooting Windows, Linux and Apple operating systems.
  • Possess hands-on experience with backup and recovery applications.
  • Familiar with antivirus, security software and troubleshooting services affected by these software applications.
  • Good networking skills.
  • Good PC repair skills.
  • Ability to write and speak in a concise, clear and polite manner.
  • Skilled at communicating product/service-related concepts to technical and non-technical users.
  • Language: fluent in English (Required), and Mandarin (Preferred)
  • Handling the technical communication of production systems with UK and China
  • Oracle Database, SQL, 1 years (Preferred)
  • Java Developer, 1 years (Preferred)