Leading Edge Genomic Services & Solutions

IT Technician (UK)

RESPONSIBILITIES:

Responsible for installation, configuration, upgrade, operation, maintenance and management of computer hardware and software (computer, display, telephone, network facilities and other ancillary hardware facilities, such as printers and scanners)

  • Responds to informs and educates users by evaluating hardware and software applications for their needs.
  • Provides system administration engineering, maintenance and support to routers, firewalls, switches, access points and servers.
  • Provides technical expertise for cloud-based networks, Office 365, WebEx, Active Directory and VoIP, including but not limited to troubleshooting, testing, installation, configuration, maintenance and application integration.
  • Designs, installs, maintains Local Area or Wide Area Networks (LAN/WAN).
  • Respond to IT support requests and resolve them remotely or on-site as needed.
  • Responsible for IT asset maintenance and daily management of network equipment accessories and consumables.
  • Keep user systems updated with the latest security and critical updates.
  • Maintain keen awareness of emerging technologies, solutions, or products.
  • Pushing CMS/LIMS/ERP etc system online for sites in UK
  • Maintaining and post-developing online systems in UK

QUALIFICATIONS

  • Bachelor’s degree in computer science or related field or 1 year+ of experience in IT support
  • Strong troubleshooting skills.
  • Ability to work independently with little direct supervision and contribute to a team environment.
  • Experience in managing, maintaining and troubleshooting Windows, Linux and Apple operating systems.
  • Possess hands-on experience with backup and recovery applications.
  • Familiar with antivirus, security software and troubleshooting services affected by these software applications.
  • Good networking skills.
  • Good PC repair skills.
  • Ability to write and speak in a concise, clear and polite manner.
  • Skilled at communicating product/service-related concepts to technical and non-technical users.
  • Language: fluent in English (Required), and Mandarin (Preferred)
  • Handling the technical communication of production systems with UK and China
  • Oracle Database, SQL, 1 years (Preferred)
  • Java Developer, 1 years (Preferred)